Frequently Asked Questions

Orders, Delivery & Online Shopping

1. Do you have a physical store?

No. The Perfume Company is an online-only fragrance store. You can shop directly through our website at any time, and our team is available during office hours to assist with fragrance questions, order queries and delivery support.
Yes. We deliver nationwide across South Africa using courier delivery.
Orders are usually delivered within 3–5 business days after payment has been confirmed. Delivery times may vary slightly depending on your location, courier schedules, public holidays or high-volume periods.
Standard delivery is R90. Orders over R500 qualify for free delivery.
Yes. Once your order has been processed and dispatched, tracking details will be shared where available so that you can follow your delivery.
Yes. Our online store is open 24/7. Orders placed outside office hours will be processed during the next available business day.

Payment

1. How do I pay for my order?

You can pay securely online during checkout. Available payment options will be shown at checkout before you complete your order.
Your order will be processed once payment has been successfully received and confirmed.

Fragrances & Product Information

1. Are your fragrances original designer perfumes?

No. The Perfume Company offers independent fragrances inspired by popular scent profiles. Our products are not original designer perfumes and are not affiliated with, endorsed by or produced by any designer fragrance brands.
“Inspired by” means that a fragrance has been created to reflect a similar scent direction, fragrance family or note profile to a well-known perfume style. It does not mean that the product is the original branded perfume.
No. Our fragrances are independent products and are not sold as original designer perfumes. Any designer brand names or trademarks mentioned on the website are used for comparison purposes only to help customers understand the fragrance style.
Some references are used to help customers identify familiar scent profiles or fragrance styles. These references are for comparison only. The Perfume Company is not connected to, authorised by or endorsed by those designer brands.
We offer a range of fragrance products, including perfumes, fragrance oils, roll-ons, body lotions, samples, gift cards and bespoke fragrance options.
Yes. Our range includes women’s fragrances, men’s fragrances and unisex fragrance options. Many scent profiles can be enjoyed by anyone, depending on personal preference.
Our range includes popular fragrance families such as fresh, floral, citrus, sweet, woody, spicy, oriental, musky and clean scent profiles.

Samples & Choosing a Fragrance

1. Can I try a perfume before buying a full-size bottle?

Yes. We recommend ordering samples first if you are trying a new fragrance or are unsure which scent to choose. Samples are a simple way to test how a fragrance smells and wears on your skin before buying a larger size.
Fragrance can smell different from person to person because of skin type, body chemistry, weather and how the product is applied. Samples help you test a scent properly before committing to a full-size product.
Start with the scents you already enjoy. If you like clean and fresh fragrances, look for citrus, aquatic or green notes. If you prefer softer scents, try floral or powdery profiles. If you enjoy warmer fragrances, explore vanilla, amber, woody, spicy or musky scents.
es. You can contact us with the names of fragrances you already like, the type of scent you prefer, and whether you are looking for something for everyday wear, work, evenings, gifting or a special occasion. We’ll gladly guide you toward suitable options.
For everyday wear, many customers prefer fresh, clean, floral, musky or lightly sweet scents. These fragrance styles are usually easy to wear for work, errands, daytime events and casual occasions.
If you are buying a fragrance as a gift, samples, gift cards or versatile scent profiles are often the safest choice. Fresh, floral, soft woody and clean fragrances tend to suit a wider range of preferences.

Longevity, Strength & Application

1. How long do your perfumes last?

Fragrance longevity depends on the scent profile, product format, skin type, weather and application method. Some fragrances are naturally softer, while others are stronger and longer lasting.
Perfume is usually applied to pulse points on the skin. Some customers also spray lightly onto clothing, but always test carefully first, as fragrance oils may mark delicate fabrics.
Perfume sprays are easy to apply and ideal for everyday use. Fragrance oils are applied directly to the skin and can feel more concentrated. Roll-ons are convenient for handbags, travel and touch-ups during the day.
Fragrance reacts with your skin chemistry, body temperature, moisturiser, environment and natural scent. This is why the same perfume can smell slightly different from one person to another.
Apply perfume to pulse points such as the wrists, neck, behind the ears and inner elbows. Avoid rubbing your wrists together, as this can affect how the fragrance develops.

Returns, Exchanges & Damaged Items

1. Can I return a perfume if I do not like the scent?

For hygiene reasons, opened or used fragrance products cannot usually be returned unless they are damaged or faulty. If you are unsure about a fragrance, we recommend ordering a sample first.
If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the product and packaging. Our team will review the issue and assist you.
Exchanges may be considered for unopened and unused products in their original packaging, subject to approval. Please contact us before returning any item.
Email us with your order number, the product details and the reason for your return or exchange request. Our team will confirm the next steps.